Overview

We will do our best to ship the best hat possible with a great style and quality but we understand an error is always possible so if for any reason, your hat arrives damaged, unshaped or you find, any other problem, please contact us inmediately so we can either replace your hat or give you a refund minus shipping expenses.

We understand that mistakes can be made in any side, so if we ship the wrong hat to you, we will offer you that replacemement including shipping expenses. On the other hand, if we shipped the right hat and the mistake was done on your side, we will still be glad to offer you a replacement or refund minus shiping expenses.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless we made an error and shipped the wrong hat to you. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

Need help?

Contact us at costumersupport@panamahatsdepot.com for questions related to refunds and returns.